Support
Support
Help with result access, payments, refunds, and privacy questions for Truth About You self-checks.
Contact
Email us at support at truthaboutyou dot io.
Response time
We aim to reply within 2 business days.
Can't access my result?
Use the result recovery page with the same email address you entered before taking the self-check. If a paid result is found, we will send a secure access link to that address.
Payment completed but no result?
Payments can occasionally take a short moment to confirm. Refresh the result page once, then use result recovery if the result still does not appear.
If you email us, include the email used for the self-check, the approximate payment time, and the Stripe receipt email if you received one. Do not send full card details.
Payment issue details
Use these fields to prepare a support email for duplicate charges, wrong-email purchases, paid-but-no-result cases, refund requests, or all-tests pass access issues. The Stripe session or receipt ID helps us find the payment without asking for card details.
Refund summary
Truth About You sells digital self-check results delivered after payment. Refunds are not usually available once a paid result has been delivered, but we will help if a technical issue prevents you from accessing what you paid for.
If we cannot restore paid access or deliver the result you purchased, support will review the payment and explain the refund next step. Duplicate charges and wrong-email purchases should include the Stripe receipt or session ID where available.
For full details, read the Terms of Service.
Frequently asked questions
I paid, but I did not receive an email.
Check spam or promotions folders first. Then useRecover result with the same email address. If it still does not arrive, contact support.
I entered the wrong email address.
Email support with the approximate payment time and any Stripe receipt details you have. We will help match the payment where possible.
I think I was charged twice.
Contact support with the email used, approximate payment times, and Stripe receipt or session IDs. We will check for duplicate completed sessions and explain the refund route if a duplicate charge is found.
How long can I view a paid result?
Paid result access is designed to remain available for 14 days from purchase on the browser or secure link used to access it.
What does the all-tests pass include?
The all-tests pass lets you unlock each eligible self-check once. It is a one-time purchase, not a subscription.
Are these self-checks medical advice?
No. Results are for personal reflection and informational use only. They are not medical, psychological, or legal advice.
Privacy notice
We use the information you send to support only to answer your request, investigate payment or access issues, and protect the service from misuse.
Read the Privacy Policy andTerms of Service.